Blogs

Welcome to Xledger, where we strive to protect your minutes for your moments. 

Our financial and accounting automation software earns you time back in your work day. There’s no need to work overtime when life is waiting to be lived.  

Throughout your journey with us we are committed to providing you with world-class support. Learn more about how Xledger cares. 

Mindful of Your Time 

Financial professionals don’t have time to spend three hours on hold with customer support. This is why we prioritize speed in every aspect of our business. Learn more about Xledger speed here.

When speaking with a support consultant at Xledger, he stated: “I don’t want you [our customers] to have these issues for more than ten minutes”.  

The Xledger care team seeks to solve your issues promptly so that you and your business are not kept waiting to complete necessary tasks or make important business decisions. We like to remain mindful of your time and recognize that by acting swiftly, you are better able to run your business smoothly. 

Intentional Relationship Building 

Everyone struggles with change, and adjusting to a new ERP software can be difficult at times. That’s why it is our goal to join you in this journey and be with you every step of the way. We believe that the best way of doing this is through providing our customers with diligent attention.  

Through being intentional with our customers during the customer care process we not only get to build real relationships with our customers but also provide them with the care they deserve. 

An Xledger support consultant stated: “I want to treat them [our customers] how I want to be treated and that’s all anybody wants. I think it makes it better if you can make it personal. I’ve had customers confide in me when they bought an engagement ring. Who tells their support person stuff like that?”. Over time, our support team has built real relationships with a variety of our clients from delivering diligent and human care.  

An Xledger implementation consultant who also works closely with customers, described a scenario in which he knew the customers well enough to know that when he first explained a solution to them, they did not understand him. Despite their timidness to admit their confusion, he then took the initiative to create a diagram to help the customers better understand which they were thankful for.  

We are proud to work with individuals who genuinely strive to serve our customers thoughtfully. 

Accessibility 

Have you ever attempted to contact a customer service line or email and never heard back? Here at Xledger, we believe in the importance of accessibility. While our customer support may only be online during working hours we provide access to support videos, documentation, and help files 24/7 for your convenience. 

We also recognize that adjusting to a new system can come with a learning curve. Our implementation team is eager and available to provide comprehensive training during the implementation phase and throughout the lifetime of our partnership.  

Expertise 

Xledger chooses to hire and compose teams that consist of individuals with a variety of subject specific experiences. An Xledger implementation consultant highlighted that “our [Xledger] team consists of well-rounded individuals who have more of an expertise in one area over another, so if there is something that I don’t know, I can always bring a team member in, who has more knowledge and experience in that particular area.”  

With a team of diverse individuals with various backgrounds in accounting, software, banking, and more we provide our customers with professional insight into several industries. Xledger CEO explains that “an expert is not knowing all the answers but knowing how to get the answers you are looking for.”  

We are dedicated to our customers’ success throughout their journey with us. Read more about expertise here. 

Transparency 

The customer service process can be frustrating for many reasons, one of those being that with some companies, you are left out of the loop as to when your problem will be solved. Nobody wants to be wondering what is going on behind the scenes and if anyone is actually doing anything to solve your issue. 

An implementation consultant described an interaction where a customer had a question that he was unable to answer in the moment and wanted to double check with other team members. He stated: “We like to keep them [our customers] updated even if we are looking into certain situations”. He wanted to be transparent with our customer about consulting with his peers to soon get back to them with an answer, which he later did. 

At Xledger, we provide our customers with communicative updates on their help care tickets so that they are not left in the dark. We strive to be transparent with our customers about where we are in the process of providing you with a solution. 

Looking for Better Customer Care? 

With Xledger, we seek to serve our customers with kind, collaborative, and patient service. Book a free demonstration of Xledger now.

Schedule a demo today and discover how Xledger can transform your business.