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UKTechnical terminology can be confusing. We have gathered and answered some of the most commonly asked questions about ERP software.
True-cloud software is built natively on the cloud, rather than retrofitted to be cloud-based. Unlike private or hybrid clouds, the provider manages the cloud services, meaning lower costs, quicker implementation, and more scalability. Xledger is true-cloud and multi-tenant, so customers don’t need extra hardware to access our software.
Customers can create new entities and add new users in Xledger without additional implementation. Customers can also configure rules at the top organisational level that all other enterprises inherit. With support across multiple languages and real-time currency exchange rates, Xledger offers long-term flexibility and scalability.
Depending on the size and complexity of the project, implementing Xledger can take anywhere from a few weeks to 9 months. We use Xledger’s Implementation Methodology (XIM), honed over thousands of successful implementations since 2005. The timeframe and XIM include planning, data migration, system configuration, user training, and testing.
Yes, Xledger’s hierarchical structure makes multi-entity accounting simple and scalable. On Xledger, you can easily create new entities and switch between the entities using a single login. This ensures intercompany accounting and consolidation is straightforward and efficient for all users.
No, regular software updates are automatically rolled out on Xledger free of charge. Unlike other systems, where you would need to pay for new updates, Xledger updates are included in your subscription price, with no extra or hidden fees.
Xledger consists of a fully integrated suite of modules, delivered via any standard web browsers, using a Software-as-a-Service (Saas) model. Visit our Solution page to learn more about Xledger’s modules.
Multi-tenancy means that a single instance of software serves multiple customers (‘tenants’). Xledger is multi-tenant, meaning that we serve 10,000+ customers on one version of our software, and 100% of customers use the latest version. To learn more about our multi-tenant software, click here.
Yes, our security framework is ISO27001 certified. Xledger is also Cyber Essential UK and ISAE 3402 certified.
Our software automates core functionality such as AP (OCR), approvals, bank payments and reconciliation. It speeds up self-service for non-financial users, including report creation and raising invoices, and finance functions gain more time to complete value-adding activities. You can learn more about Xledger’s automation functionality here.
Xledger has an open API and integrates with 1,000s of market-leading applications, including Azure, Zapier, PowerBI, and many more. Xledger offers both ready-to-go native integrations and custom integrations, depending on your business’s needs. You can discuss the most appropriate integration method with our expert team of integration consultants.
Yes, our support team are accountancy-trained and based in our Bristol office. Xledger places an immense emphasis on customer support, proven in our 98%* Customer Support Satisfaction score.
* Average score collected between Jan–June 2025 from Zendesk Xledger customers through an online survey.
Yes, Xledger is designed to be navigable, intuitive, and user-friendly. Budget holders can access real-time reports and self-serve dashboards. Non-finance users can submit and approve timesheets, expenses, POs etc., without hassle, and Xledger’s mobile app streamlines on-the-go mileage claims and purchase order creation.
Our security framework is ISO27001 certified. Xledger is also Cyber Essential UK and ISAE 3402 certified. Our software follows and supports the latest security functions such as Multi-Factor Authentication and Single Sign-On. This ensures our customers benefit from seamlessly enforced access policies and robust protection alongside straightforward user management.
Xledger hosts and maintains its own servers, which means our customers benefit from greater data sovereignty assurance, tighter security and compliance, and no forced changes dictated by third parties. By operating our on infrastructure our customers don’t have to deal with managing and paying for cloud servers nor they need specialised personnel to maintain it.
Xledger has a blended approach to training. Customers are supported by live workshops with a nominated accountancy-trained consultant and by Xledger’s CPD-approved online learning management tool, Equip. This combines the benefits of online learning with a personal consultative approach tailored to a customer’s needs.
Our consultants will provide import templates and support you to map your historic data which can then easily be imported into Xledger.
As many as you want (although customers don’t usually import more than 7 years worth of data).
Xledger has a over 70 pre-defined user roles that can be assigned accordingly. These range from workflow and approval controls to dashboard management, and drill-down access, and can be easily altered when restructuring or role changes occur. Access can be restricted to specific cost centers, dashboards, projects, entities, with full audit logs available for the admins.
Yes, all transactions and records have full audit trails. Xledger can also give auditors view-only access to the system to aid auditing processes.
Yes, when Xledger implements in-house we dedicate a PRINCE2 (or equivalent) Project Manager, an accountancy-trained Implementation Consultant, an Integrations Consultant, a Customer Success Manager, and a Project Sponsor to every project at Xledger. This ensures that each customer can access the appropriate experts at every point of the implementation project and customer journey.
Yes, users can access their accounts from any device with an internet connection and their login details.
All data is automatically backed up, so you don’t have to worry about backing up your data. Xledger is a true-cloud solution and can easily add storage capacity if needed.
Yes, Xledger is built to manage complex business structures and allows users to define their own accounting periods, like the 4-4-5 calendar.
If you have any other questions, feel free to get in touch with one of our dedicated team.
