Personalized customer service
One of Xledger’s core values is “Customers win – or we lose!”
Providing a positive personal connection throughout the customer experience is a key differentiator for Xledger. Everything we do at Xledger revolves around the customers we serve. While many of our competitors provide technical support from Asia, Xledger’s US-based customers are always supported from our customer service centers in the United States.
We believe that our ironclad commitment to serving our customers is one the main reasons why Xledger has an industry leading customer loyalty rate of 98%. Our commitment to delight-filled customer experience does not end with a successful implementation, but continues for the duration of the customer relationship.
While many ERP vendors lock their customers into long term contracts, Xledger’s philosophy is that we need to earn our customers’ trust every day. This gives our customers the flexibility they need and ensures our team is highly motivated to serve well every day.